We highly recommend that you do not use an extension cord to plug in your Electric Fireplace. Napoleon Electric Fireplaces need to be plugged directly into the wall, on their own dedicated circuit with 15 amps.

Upon changing the batteries in the remote and the receiver, it may be necessary to replace the remote system. Remote systems are warrantied for one year. Please do the following prior to replacing the remote system: When changing batteries in the remote or receiver you will need to resync the system. You need to have the remote turned off, as well the receiver in the off position. Put the receiver in the remote position, the system will flash and/or beep. Press the on button on the handheld remote for two-three seconds and the receiver should flash and/or beep. This will indicate it is synced. Turn the remote off, then on and you should be good to go!

There is a possibility that the battery nub on the end of the battery is smaller. You can take a butter knife and stretch out the springs, so it makes full contact.

BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with the BTU value of the fuel it uses to determine the input of that fireplace. BTU values of any type of energy are determined by the actual amount of heat required to increase the temperature of one pound of water, by one degree Fahrenheit.

Please do NOT use regular window/glass cleaners on fireplace glass.
We recommend using a clean, dry cloth and buffing lightly with a non-abrasive cleaner, ensuring you remove all the cleaner from the glass. Most dealers, hardware stores, and big-box stores sell a specific fireplace cleaner.

Yes. The thermostat in electric fireplaces can help you maintain a desired temperature range for each room.

Yes. There is an option to turn off the heater and blower on our electric fireplaces, perfect for enjoying the ambiance of a fireplace on warm summer nights.

A number of electric fireplaces by Napoleon are perfect for mounting on the wall. Units can be hung on an installable bracket or recessed into the wall. Either way, the fireplace will include the needed brackets and templates for installation.

Napoleon electric fireplaces can be plugged in or hard-wired. Because hard-wiring involves handling electric circuits, you would need an electrician or qualified contractor to install a recessed and hard-wired unit.